Answers to common questions

Credits are consumed only when you download a list. Searching, previewing, and filtering are always free. For Tech Lookup, re-downloading the same report within the same billing cycle does not consume additional credits. Keyword Scan results are generated fresh on demand, so every download consumes credits.

No. Credits reset at the start of each billing cycle. We deliberately keep the model simple: what you pay for each month is what you get for that month.

When you change plans, your remaining credits are reset and replaced with the new plan's allocation, prorated based on your billing cycle. The change takes effect immediately.

If a website is mis-tagged with a technology it is not actually running, open a support ticket from Account & Billing. We typically resolve and reinstate credits within 24 hours.

We accept all major credit and debit cards, Apple Pay, Google Pay, and PayPal. Billing is handled by Creem or Stripe.

All invoices are available in your Billing section. You can download them as PDFs at any time.

We offer a 14-day money-back guarantee on every paid plan. Submit a refund request from the Billing section and we will respond within 24 hours.

You can cancel anytime from your dashboard under Billing > Subscription. You will retain access through the end of your current billing cycle.

Go to Billing > Payment methods to add a new card or update an existing one. Changes apply to the next billing cycle.

If payment fails, we will retry over a few days and notify you by email. If the issue is not resolved, your credits reset to zero and the account is paused until payment is updated.

A few reasons: the technology may be obfuscated, loaded dynamically after the initial page load, or use signatures we do not yet detect. You can request additions through the in-app form.

The technology data changes when we recrawl the web, not on a fixed weekly or nightly cycle. The current dataset landed in August 2026, and the API reports that date as last_updated on every lookup so you can always see exactly how fresh your answer is. New detection signatures are added on a rolling basis and apply from the next crawl. If you need a specific site re-scanned sooner, ask us.

Yes. Every downloaded report is available in CSV format, ready to import into your CRM or outreach tool. Larger plans also support XLS export and API access.

Filters narrow the dataset to only the websites matching every condition you have set. The more filters you stack, the smaller (and more qualified) the result set becomes.

We collect public data through non-intrusive crawling: analyzing HTTP headers, public JavaScript and CSS, page metadata, and DNS records. We never log into private systems or scrape behind authentication.

We combine signature-based and heuristic detection. Accuracy varies by technology but is typically above 95% for the most common stacks. If you spot an error, let us know: we fix it and refund the credit.

Yes. Use the in-app request form to send the technology name and a sample URL. Most requests are reviewed and added within 2-4 weeks.

Yes. Every search supports country and TLD filtering, plus 200+ region-level filters. You can combine country with technology and keyword filters in a single query.

Our crawler revisits sites on a schedule based on their popularity. Less-visited sites can take longer to refresh. If you need a specific site refreshed sooner, contact support.

Yes. The Enterprise plan includes up to 20 user seats, so your whole team can search and export under one plan. For larger teams or custom SLAs, contact us.

Yes. Click Sign in > Forgot password and we will email you a reset link. The link is valid for 24 hours.

You can request account deletion from Account Settings > Privacy. We process deletion requests within 7 days and remove all personal data.