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Top Customer Experience technologies by market share

443 Customer Experience technologies ranked by adoption across the web, with usage among the top 1M and top 10K most-visited sites. Every technology links to its full usage report, and every list is downloadable.

Download Customer Experience website lists

Up to 1M sites per list · Segment by country & TLD · Unlimited report rebuilds for 1 month

Caller ID Apps Customer Experience Software Customer Service Automation Live Chat Managed Live Chat Providers Real-time Engagement Ticketing Software
Technologies tracked
443
Live sites detected
3.7M
In the top 1M sites
51.8K

Most used Customer Experience technologies

by sites detected
  1. 01 Brevo 956.7K
  2. 02 Element 857.6K
  3. 03 Facebook Chat Plugin 387.7K
  4. 04 Spaceship SellerHub 384.3K
  5. 05 WhatsApp Business Chat 314K
  6. 06 WhatsApp Button 98.3K
  7. 07 JivoChat 78.4K
  8. 08 Ultimate 53.7K
  9. 09 Tidio 39.4K
  10. 10 LiveChat 33.1K

Customer Experience market share

share of detected sites

Top 150 Customer Experience technologies

of 443 tracked
# Technology Top market Total websites Among top 1M Among top 10K
01 Brevo
US 31%
956,689 21,513 324
02 Element
US 34%
857,644 10,760 61
03 Facebook Chat Plugin
US 28%
387,689 7,227 38
04 Spaceship SellerHub
US 94%
384,330 175 -
05 WhatsApp Business Chat
US 17%
314,016 569 2
06 WhatsApp Button
US 19%
98,303 292 -
07 JivoChat
RU 65%
78,364 384 -
08 Ultimate
US 22%
53,655 499 1
09 Tidio
US 33%
39,405 264 2
10 LiveChat
US 72%
33,129 190 2
11 ChatBot
US 46%
29,409 410 2
12 Dexie
RU 81%
25,312 177 2
13 Twilio
US 59%
23,782 2,076 207
14 Onicon
RU 91%
22,110 13 -
15 Pushcrew
US 89%
20,496 26 -
16 Jitsi Meet
US 26%
17,603 605 -
17 Chatway
US 41%
15,355 50 -
18 Appcues
US 87%
14,948 31 -
19 jQuery Pusher
US 45%
13,951 124 1
20 Gorgias
US 30%
13,591 551 2
21 Zoho SalesIQ
US 51%
12,557 182 -
22 Crisp Live Chat
US 29%
10,358 140 -
23 Apple ID
US 41%
9,293 376 15
24 Dexie3
RU 89%
9,254 91 -
25 3cx Livechat
US 29%
9,050 56 -
26 Freshchat
NL 61%
7,708 69 1
27 Salesmartly
US 78%
7,078 10 -
28 Whos Amung us Stats
US 45%
7,074 101 -
29 GSAP MorphSVGPlugin
US 28%
6,235 75 1
30 Intercom
US 63%
5,927 20 -
31 GemCommerce
CA 52%
5,691 47 -
32 Pipedrive
US 32%
5,623 92 -
33 Chaty
CA 24%
5,482 11 -
34 Gantry
US 22%
5,408 64 1
35 Pancake
VN 92%
5,173 2 -
36 Adobe Cfform
US 73%
5,121 73 1
37 Bewe
US 64%
4,852 - -
38 Venyoo
RU 86%
4,798 30 -
39 Botpress
US 31%
4,231 71 -
40 Weply
SE 40%
4,085 8 -
41 ReelUp
CA 49%
3,925 24 -
42 Tawk.to
CA 29%
3,909 38 -
43 Messenger
US 29%
3,534 20 -
44 Chatbase
US 32%
3,261 81 2
45 MyLiveChat
US 40%
3,086 18 -
46 ChatWith.io
ES 21%
3,060 9 -
47 HTMLStream Scroll Nav
US 18%
3,038 31 -
48 Reamaze
US 36%
3,032 66 1
49 iTop Plus
SG 80%
2,903 2 -
50 Zhongshi Intelligent Cloud Customer
CN 43%
2,871 - -
51 Deepstream Client
NO 36%
2,736 30 1
52 Tickera
US 24%
2,709 38 -
53 Userlike
DE 60%
2,653 42 1
54 Superchat
DE 70%
2,478 20 -
55 Smartsupp
CZ 65%
2,458 11 -
56 Web Service Express
US 100%
2,313 2 -
57 Help Scout
US 51%
2,202 2 -
58 uhChat
VN 89%
2,156 16 -
59 54kefu Helpdesk
CN 43%
2,139 - -
60 Asksuite
BR 51%
2,117 15 -
61 Amp Social Share
US 57%
2,042 54 1
62 Visitor Chat
GB 84%
2,008 - -
63 Sesame Communications
US 95%
2,004 2 -
64 WidgetWhats
US 23%
1,983 12 -
65 Webware
CA 45%
1,913 - -
66 respond.io
US 30%
1,912 22 -
67 Chatling
US 34%
1,868 52 -
68 iContact
US 88%
1,837 120 -
69 Sensors Data
CN 40%
1,803 52 2
70 Qualified
US 60%
1,743 196 35
71 Live Traffic Feed
US 29%
1,639 28 -
72 Hydrogen
US 14%
1,624 17 -
73 8x8 Video Meetings
US 31%
1,597 6 -
74 Channel
US 42%
1,550 28 -
75 Simplecartjs
US 20%
1,533 36 -
76 Salesforce Service Cloud
US 39%
1,528 81 1
77 ApexChat
US 96%
1,499 10 -
78 Trustami
DE 82%
1,499 5 -
79 Webflow Weblocks
US 42%
1,422 33 1
80 Planeetta
FI 100%
1,410 3 -
81 Nice Cxone
US 100%
1,386 3 -
82 Chatra
US 41%
1,385 5 -
83 Google Cloud Translation
JP 45%
1,383 28 -
84 FastBots
US 32%
1,363 27 -
85 Seated Widget
US 81%
1,361 227 -
86 SaaS Support
RU 95%
1,343 1 -
87 Coveo
US 46%
1,338 140 17
88 Aminos
US 60%
1,319 9 -
89 Freshdesk
US 25%
1,311 7 -
90 Gubagoo
US 75%
1,282 2 -
91 Landbot
US 38%
1,266 12 1
92 Front Chat
US 54%
1,261 34 -
93 LiveHelpNow
US 92%
1,254 8 -
94 Aplu
IN 51%
1,249 5 -
95 Olark
US 61%
1,205 49 -
96 TuriTop
ES 46%
1,068 17 -
97 BotPenguin
US 40%
978 13 -
98 Capital One Eno
US 99%
952 3 -
99 Velt
US 91%
949 8 -
100 Easy Liao
CN 83%
933 3 -
101 MobileMonkey
US 48%
919 20 1
102 Crisp
FR 27%
913 - -
103 Agoda
US 28%
875 17 1
104 TQ CN
CN 49%
874 - -
105 Salemove
US 96%
868 66 -
106 Five9
US 89%
861 26 -
107 Dynamics 365 Customer Insights 
US 39%
849 49 2
108 LivePerson
US 83%
820 1 -
109 Glia
US 96%
817 63 -
110 Detik
US 71%
786 8 1
111 Mxui
US 39%
783 2 -
112 Fireflies
US 63%
779 145 13
113 Careerfy
US 23%
777 1 -
114 Mentimeter
US 21%
769 378 59
115 Chatbot Builder by Continually
US 37%
747 7 -
116 EnquiryBot
GB 79%
746 5 -
117 Gobot
US 70%
713 19 -
118 SchoolBlocks
US 100%
711 12 -
119 Chat2Desk
RU 92%
685 11 -
120 KeyReply
TW 59%
680 2 -
121 Spektrix
GB 63%
679 181 -
122 Facebook JFBConnect
US 24%
672 32 -
123 AutoGenius
US 95%
667 - -
124 Fast Simon Autocomplete
US 53%
652 26 -
125 AutoFi
US 91%
643 5 -
126 ActivEngage
US 90%
640 1 -
127 Czater
PL 94%
638 3 -
128 Lucidlink
US 48%
611 169 53
129 WeTravel
US 51%
598 3 -
130 Chatwoot
US 25%
593 7 -
131 Agora
US 43%
590 57 -
132 Smallchat
US 42%
587 6 -
133 HelpCenter
CA 42%
573 5 -
134 Listen Live
US 84%
564 80 -
135 Pretix
DE 76%
541 26 -
136 SaffireTix
US 99%
536 37 -
137 NGAE Live
US 97%
533 3 -
138 ChatLab
PL 13%
520 15 -
139 Chat Instantly
US 100%
520 2 -
140 Meteored
AR 65%
515 7 -
141 Zendesk Chat
US 57%
502 9 -
142 Zipchat
US 22%
496 7 -
143 HumanChat
US 52%
494 2 -
144 eKonsilio Live Chat
FR 73%
480 2 -
145 WBot Chat
BR 96%
479 4 -
146 Humanitix
AU 48%
477 28 -
147 Smartech Client
IN 36%
475 48 1
148 Talk Appi
JP 98%
451 32 -
149 Ada
US 41%
447 34 4
150 ServiceTitan
US 98%
437 - -

3,712,279 websites run a Customer Experience technology. Pick any stack above and download its list, filtered to your exact market.

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Every report includes

More than a list of domains

Complete domain list, up to 1M sites per report

Popularity score, based on total citations across the web

TLD & country data per website

Firmographics: headcount, year founded, industry

Up to 20 data points per site. Data point availability varies by website and report.

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