Account & Billing

Yes. A tax-compliant invoice is automatically generated for every transaction.

Invoice Generation

Payments processed via Stripe and Paddle include:

• A formal invoice/receipt issued after each successful payment
• Compliance with applicable tax regulations based on your location

During checkout, you can enter your business details, including:

• Company name
• VAT/GST ID
• Billing address

These details will be reflected on your final invoice.

Accessing Your Invoices

All invoices are stored centrally within your account for easy access.

• Navigate to the Billing section in your StackScan account
• View and download PDF invoices anytime

Key Notes

• Invoices are generated automatically - no manual request required
• Ensure business details are entered correctly during checkout
• Historical invoices remain accessible for record-keeping and audits

This ensures seamless invoicing for businesses, accounting teams, and compliance workflows.

The platform is built on a continuously evolving data infrastructure designed to deliver accurate, large-scale technographic insights. Our systems are optimized for breadth, freshness, and reliability to ensure users always work with relevant data.

Large-Scale Crawling

• We crawl millions of web pages daily to maintain a constantly updated dataset
• This enables near real-time discovery of new websites, technologies, and changes across the web

Technology Detection & Expansion

• We currently track 50,000+ technologies across websites
• Coverage includes hundreds of programming languages, frameworks, and tools
• Our systems continuously review, re-validate, and expand technology detection to improve accuracy

Domain & Website Updates

• Newly registered domains are regularly discovered and added
• Obsolete, inactive, or outdated websites are removed or updated
• This ensures datasets remain clean, relevant, and actionable

Global Coverage

• Data spans 1,000+ top-level domains (TLDs)
• Coverage includes websites across multiple regions, industries, and languages

Ethical Crawling Practices

• We strictly respect and honor robots.txt policies
• Crawling is conducted responsibly, ensuring compliance with standard web guidelines

Product Philosophy

• The primary goal is to build a useful, reliable, and scalable product
• Continuous improvements are driven by data quality, usability, and customer satisfaction

Key Takeaways

• Millions of pages crawled daily for fresh data
• 50,000+ technologies tracked and continuously updated
• Ongoing addition of new domains and removal of outdated ones
• Coverage across 1,000+ TLDs and global web ecosystems
• Ethical crawling aligned with robots.txt standards
• Focus on delivering a high-quality, customer-centric product

This infrastructure ensures comprehensive, up-to-date insights for discovery, research, and growth.

Maintaining accurate, reliable, and up-to-date data is a core priority. The platform continuously improves its data coverage and validation processes to ensure high-quality results across both Keyword Scan and Tech Lookup.

Data Accuracy & Updates

The database is regularly updated to:

• Include newly emerging technologies and tools
• Improve detection accuracy across websites
• Validate and refine existing datasets

This ongoing process ensures that results remain relevant, comprehensive, and aligned with real-world technology usage.

Credit Reinstatement Policy

Credits are reinstated under the following conditions:

• Inaccurate Data: If the downloaded dataset contains clear inaccuracies or incorrect information
• System Issues: In cases of errors, bugs, or server-related problems that affect report generation or data delivery

To request credit reinstatement, users must raise a support ticket under "Account & Billing." Each request is reviewed before credits are restored. Once verified, the corresponding credit will be restored to your account.

User Responsibility

Credits are not reinstated in the following case:

• If an incorrect dataset is downloaded due to user error (e.g., selecting the wrong keyword, filters, or report)

For Keyword Scan, users can review sample results before downloading, helping ensure the dataset matches their intent. As a result, credits are generally not reinstated for these cases.

Reporting Issues

Users are encouraged to report any inconsistencies or suspected inaccuracies. This helps improve overall data quality and ensures faster resolution.

Key Takeaways

• Data is continuously updated and validated for accuracy
• Credits are reinstated for verified inaccuracies or system-related issues
• Credits are not reinstated for incorrect downloads due to user selection
• Keyword Scan provides preview data to help avoid mistakes
• Users can report issues to improve data reliability across the platform

This approach ensures fairness, transparency, and continuous improvement in data quality.

This article outlines how refunds, taxes, and payment methods are handled, along with your responsibilities for managing subscriptions.

Refund Policy (14-Day Moneyback)

• A moneyback guarantee is available within 14 days of purchase for both monthly and yearly plans.
• No reason is required to request a refund within this 14-day period.
• Refund requests are not accepted after 14 days from the purchase date.

Tax & Payment Processing

Payments are processed through Stripe and Creem.

• Creem automatically applies taxes based on your geographic location.
• Creem acts as the Merchant of Record (MoR), meaning tax calculation and compliance are handled entirely by them.
• As a result, tax amounts cannot be modified or controlled manually.

Payment Method Management

• You can change your payment method at any time through your billing settings.
• Updates take effect for future billing cycles.

Subscription Cancellation

• If you no longer wish to continue your subscription, you must cancel it from your end.
• Cancellation prevents future billing but does not retroactively issue refunds beyond the 14-day window.

Key Takeaways

• 14-day moneyback guarantee applies to all plans
• No justification required for refunds within the 14-day window
• Refunds are not processed after 14 days
• Taxes are automatically applied by Creem and cannot be altered
• Payment methods can be updated anytime
• Users must cancel subscriptions themselves to stop future charges

This policy ensures transparent billing, standardized tax handling, and user-controlled subscription management.

StackScan uses a credit-based system to provide access to our technographic data and search tools. This ensures that you only consume resources based on your specific project needs and subscription level.

Your subscription plan determines how many credits you receive, and these credits are refreshed on a recurring basis depending on your billing cycle.

Credits are consumed only when exporting data:

• Search activity: Searching and filtering data does not consume any credits.
• Dataset downloads: Each time you download a dataset, 1 credit is used.
• For Tech Lookup, once you unlock a specific technology by using a credit, you can download its refined report multiple times within the same month without consuming additional credits for that same dataset.

Monthly Plans

When Credits Reset

Credits reset when your subscription renews each month.

How It Works

When you subscribe to a monthly plan, you receive your full credit allocation immediately. You can explore, search, and refine data freely without using credits. Credits are only deducted when you download datasets. On your next billing date, if payment is successful, your credits are restored to the full monthly amount. If payment fails, available credits are reset to zero until the subscription renews.

Example

If you subscribe on January 10, you receive your credits instantly. You can run unlimited searches during the month. If you download 5 datasets, 5 credits are used. On February 10, after successful payment, your credits reset to the full amount again.

Yearly Plans

When Credits Reset

Credits reset every month, even though billing occurs annually.

How It Works

After purchasing a yearly plan, you receive your monthly allowed credits immediately. You can perform unlimited searches without consuming credits. Credits are only used when downloading datasets. Each month, on the same date as your original subscription, your credits are refreshed to the full monthly allocation. This continues throughout your yearly subscription.

Example

If you subscribe on January 10, your credits are provided immediately. If you download datasets during the month, credits are deducted accordingly. On February 10, and every month thereafter, your credits reset to the full amount.

Plan Changes

What Happens When You Upgrade or Downgrade

If you change your subscription plan at any time, your credits are reset immediately to match the limits of the new plan.

• Upgrade scenario: Moving to a higher-tier plan instantly increases your available credits to the new plan's limit.
• Downgrade scenario: Moving to a lower-tier plan resets your credits to the reduced limit of that plan.

Credit Visibility & Tracking

You can track credit usage directly within the platform:

• In My Search (Keyword Scan) and My Report (Tech Lookup) sections, the "Credit Used" column clearly indicates whether a credit was consumed for each dataset.
• This includes both cases - when a credit was used (e.g., first-time dataset download) and when a credit was not used (e.g., repeated downloads of an already unlocked Tech Lookup report within the same month).

Additionally, the system maintains a complete log of credit allocation, usage, and resets to ensure transparency and accurate tracking.

Credit Rollover Policy

Credits do not roll over to the next billing cycle.

Any unused credits at the end of your billing period are cleared when your subscription renews (monthly plans) or when the monthly cycle refreshes (yearly plans). Each cycle begins with a fresh allocation based on your plan, ensuring consistent and predictable usage without accumulation from previous periods.

Key Takeaways

• Credits are only consumed when downloading datasets - not during searches.
• Monthly plans refresh credits upon successful billing renewal.
• Yearly plans refresh credits every month on the subscription date.
• Plan changes trigger an immediate credit reset based on the new plan.
• Previously unlocked Tech Lookup datasets can be downloaded multiple times within a month without additional credits.
• Credit usage status is clearly visible in My Search and My Report sections.
• Credits do not roll over; unused credits are cleared at the end of each billing cycle.

This model enables unrestricted exploration while ensuring credits are only used for actionable data exports.

To provide secure and globally accessible payments, StackScan supports two checkout options - Stripe and Creem. The payment methods available to you will vary depending on the checkout provider selected during purchase.

To ensure global accessibility and secure transactions, payments are processed through Stripe and Creem. The available payment methods depend on the checkout option selected.

Supported Payment Methods

Cards

• Credit & Debit Cards: Visa, Mastercard, American Express, Discover, Diners Club, and JCB

Digital Wallets

• Apple Pay
• Google Pay

PayPal

• Available when using Creem checkout, where supported in your region

Local Payment Methods

• Regional options such as iDEAL, Alipay, and others (availability depends on your location and payment provider)

Managing Payment Methods & Plans

• You can update your payment method at any time from your account
• You can also upgrade or downgrade your plan directly from the billing section
• Changes take effect based on your billing cycle and selected plan

Key Notes

• Payment method availability may vary by region and checkout provider
• All transactions are securely handled by Stripe or Creem
• You have full control over billing, payment updates, and plan changes from your account

This flexible setup ensures secure, global, and convenient payment options for all users.