Top eCommerce Technologies by Marketshare and Usage Report
This report presents a comprehensive overview of leading eCommerce technologies ranked by global market share and active usage across the web. It highlights adoption trends among the top 1M and top 10k sites, offering a clear view of the platforms shaping modern digital commerce.
Customer Support Tools Stacks Marketshare
Top Customer Support Tools Stacks
| Rank | Stack
The name of the technology stack used by a website.
|
Total Websites
Total number of websites globally detected using this technology stack.
|
Among 1m Sites
How many of the top 1 million most-visited websites use this technology stack.
|
Among 10k Sites
How many of the top 10,000 highest-traffic websites rely on this technology stack.
|
|---|---|---|---|---|
| 1 |
 Willdesk: Live Chat&AI Chatbot
|
1,244 | 19 | - |
| 2 |
Loop Returns & Exchanges
|
623 | 104 | - |
| 3 |
Chatty AI Chatbot & Live Chat
|
563 | 13 | - |
| 4 |
Intercom: AI Customer Service
|
421 | 23 | - |
| 5 |
Rep AI: AI Chat & Live Chat
|
221 | 20 | - |
| 6 |
ReturnGO Returns & Exchanges
|
216 | 18 | - |
| 7 |
Crisp ‑ Helpdesk & AI Chatbot
|
171 | 10 | - |
| 8 |
SMPS Product Question & Answer
|
168 | 5 | - |
| 9 |
Wizybot CRM & AI Chatbot
|
145 | 6 | - |
| 10 |
Yanet: FAQ Page, Product FAQs
|
145 | - | - |
| 11 |
FAQify: FAQ page ‑ Product FAQ
|
101 | 4 | - |
| 12 |
SmartBot: Leading AI Chatbot
|
96 | - | - |
| 13 |
Simesy Product FAQs & FAQ Page
|
76 | 3 | - |
| 14 |
LimeChat: WhatsApp Support+AI
|
50 | 3 | - |
| 15 |
Protect+ Post Purchase Suite
|
44 | 10 | - |
| 16 |
Zipchat AI Chatbot
|
38 | 4 | - |
| 17 |
PD Facebook Messenger Support
|
36 | - | - |
| 18 |
Trusted Help Center & FAQ
|
31 | 2 | - |
| 19 |
Manifest AI Chatbot + ChatGPT
|
20 | 6 | - |
| 20 |
Baback ‑ Exchanges & Returns
|
19 | 2 | - |
| 21 |
VanChat AI Chatbot & Live Chat
|
17 | 4 | - |
| 22 |
Relish AI Chatbot + ChatGPT
|
16 | 2 | - |
| 23 |
Tidio ‑ Live Chat & AI Chatbot
|
16 | - | - |
| 24 |
Vocify ‑ AI Voice Assistant
|
14 | - | - |
| 25 |
Snap Login: Login as Customer
|
13 | 4 | - |
| 26 |
BetterDocs for Shopify
|
4 | 2 | - |
| 27 |
COS : Custom Order Status
|
2 | - | - |
| 28 |
Whatsy: WhatsApp Chat & Share
|
1 | - | - |
| 29 |
StoreFAQ‑ Product FAQ Builder
|
0 | - | - |
| 30 |
|
0 | - | - |
| 31 |
Verifast AI Chatbot +Sales Bot
|
0 | - | - |
| 32 |
Smartreply AI Customer Service
|
0 | - | - |
| 33 |
Addify ‑ Approve New Customers
|
0 | - | - |
| 34 |
AskTimmy AI Chat Bot AI Search
|
0 | - | - |
| 35 |
HelpWave AI
|
0 | - | - |
| 36 |
Convi ‑ AI Support Chatbot
|
0 | - | - |
| 37 |
Angle AI Chat & AI Chatbot
|
0 | - | - |
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